Can we switch between platforms later?

Yes. Because PCONNECT manages all platforms, we can migrate you between them if your needs change — including number porting and configuration.

Do all platforms support Australian numbers?

Yes. All five platforms work with Australian DIDs, 1300, and 1800 numbers via PCONNECT carrier services.

Can we mix platforms across sites?

Yes. Some customers run Teams Calling at head office and UC XPRESS at smaller branches, for example.

It depends on your team size and usage. UC XPRESS and 3CX charge by concurrent calls, which can be significantly cheaper for larger teams with low simultaneous usage.

Which has the best mobile app?

All platforms have mobile apps. Teams works best for Teams-first organisations. 3CX and UC Eclipse are consistently well-rated for mobile experience.

Voice & UC Comparison

Compare Voice & UC

Five platforms, one provider. Compare features, pricing models, and deployment options to find the right cloud phone system for your business.

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UC XCEL

Enterprise

Cisco BroadWorks cloud PBX

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UC XPRESS

Value

Shared-channel pricing

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UC Eclipse

All-in-One

Calling+meetings+messaging+CC

Learn more

Teams Calling

Microsoft

Voice inside Microsoft Teams

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3CX

Flexible

Your PBX, your way

At a Glance

Five Platforms, One Provider

Every platform includes Australian numbers, porting, multi-carrier redundancy, and PCONNECT managed support.

UC XCEL

Enterprise

Cisco BroadWorks cloud PBX

View details

UC XPRESS

Value

Shared-channel pricing

View details

UC Eclipse

All-in-One

Calling+meetings+messaging+CC

View details

Teams Calling

Microsoft

Voice inside Microsoft Teams

View details

3CX

Flexible

Your PBX, your way

View details

Side by Side

Feature Comparison

All platforms include Australian numbers, porting, multi-carrier redundancy, and PCONNECT managed support.

Feature	UC XCELEnterprise	UC XPRESSValue	UC EclipseAll-in-One	Teams CallingMicrosoft	3CXFlexible
Licensing Model	Per user	Per channel	Per user	Per user	Per channel
Platform	Cisco BroadWorks	NetSapiens	Channel UC	Microsoft Teams	3CX Software
Softphone App	Webex	Native	Native	Teams	3CX App
Video Conferencing	Add-on
Built-in Contact Centre	Via XIMA			Via CC4Teams
CRM Integration
Teams Integration				Native
Australian Hosted				Microsoft Cloud	Your choice
On-Premise Option
Best For	Enterprise	Cost-conscious SMB	Unified comms	Teams-first	Control + flexibility

View UC XCEL View UC XPRESS View UC Eclipse View Teams Calling View 3CX

Guidance

How to Choose

The right platform depends on how your business works today and what matters most.

Enterprise with compliance needs?

UC XCEL

Cisco BroadWorks delivers carrier-grade reliability with Webex apps, enterprise compliance features, and proven scalability.

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SMB wanting lowest cost?

UC XPRESS

Shared-channel pricing means you pay for capacity, not per user. Ideal for teams of 20-50 with moderate simultaneous call volumes.

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Want everything in one platform?

UC Eclipse

Calling, meetings, messaging, and contact centre in a single Australian-hosted platform with 60+ integrations built in.

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Already all-in on Microsoft Teams?

Teams Calling

Add voice calling directly inside Teams via Operator Connect or Direct Routing. No new app to learn, no context switching.

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Want on-prem or full control?

3CX

Deploy on-premise, in your own cloud, or let PCONNECT manage it. Full control over your PBX with no vendor lock-in.

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Not sure?

Talk to us

Tell us about your business — team size, how you work, and what matters most. We will recommend the right platform, no obligation.

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Why PCONNECT

Included with Every Platform

One Provider

PCONNECT manages all five platforms. Switch between them, mix across sites, or consolidate — same provider, same support team.

Multi-Carrier Numbers

Australian DIDs, 1300, and 1800 numbers across multiple carriers. Port existing numbers or provision new ones instantly.

Australian Support

Local support team who know every platform inside out. Direct escalation paths to Cisco, Microsoft, and 3CX when needed.

Managed Service

Moves, adds, changes, and ongoing optimisation included. One invoice, one dashboard, one team to call.

FAQ

Frequently Asked Questions

Not Sure Which Platform?

Tell us about your business — team size, how you work, and what matters most. We will recommend the right platform.

Get in Touch 1300 049 211