Healthcare

Communications for Healthcare

Multi-site clinic connectivity, patient callback systems, compliant call recording, and Australian-hosted platforms — designed for how healthcare actually works.

Get in Touch1300 049 211
The Problem

Healthcare Communication Challenges

Common Issues

Separate phone systems at each clinic or practice
No call recording or compliance trail for patient conversations
Patients stuck on hold with no callback option
Staff using personal mobiles for patient calls
No visibility into call volumes or missed calls

With PCONNECT

One cloud platform across all sites with centralised management
Compliant call recording with Australian data residency
Queue callback so patients don't wait on hold
Business mobile with Telstra coverage for on-call staff
Real-time dashboards showing call activity across every site
Use Cases

How Healthcare Providers Use PCONNECT

From GP clinics to specialist practices and allied health, the communication needs are similar — reliable phones, patient-friendly queuing, and compliance.

Multi-site medical practices with unified reception and overflow between locations
Specialist clinics with DID per practitioner and call recording for clinical notes
Allied health providers with appointment reminders via SMS Gateway
Pathology and radiology centres with eFAX for results delivery
Aged care facilities with reliable voice and mobile for staff on the floor
Mental health practices with compliant recording and data sovereignty requirements
Products

Recommended Solutions

UC XCEL or UC Eclipse

Cloud phone system with Australian hosting, call recording, and multi-site management. IVRs for each clinic.

Call Recording

Dubber or Call Cabinet with Australian data residency. Compliant with healthcare privacy requirements.

SMS Gateway

Automated appointment reminders reduce no-shows. Two-way messaging for patient communications.

eFAX

Receive pathology results, referrals, and prescriptions as email PDFs. No physical fax machine needed.

PMOBILE

Telstra network mobile for on-call doctors and staff. Data pooling across the practice.

Call Analytics

Understand peak call times, missed calls by location, and receptionist performance.

Our Process

Getting Your Practice Connected

1

Assessment

We review your current phone setup, clinic locations, and compliance needs.

2

Design

We configure call flows, IVRs, and recording policies for each site.

3

Migration

Number porting and staged cutover — clinics stay operational throughout.

4

Support

Ongoing Australian support. One call to make changes across all locations.

FAQ

Frequently Asked Questions

Ready to Upgrade Your Practice Communications?

Contact us to discuss a solution designed for your clinics, compliance needs, and patient experience.

Get in Touch1300 049 211