Legal

Communications for Legal

Call recording for compliance, DID per practitioner, secure client communications, and seamless integration with practice management systems.

Get in Touch1300 049 211
The Problem

Legal Communication Challenges

Common Issues

No call recording for client matter evidence
Personal mobile numbers shared with clients
Reception desk bottleneck — missed calls during peak hours
Separate phone system for each office location
No integration with practice management software

With PCONNECT

Every call recorded with searchable transcriptions and legal hold
DID per solicitor — clients dial direct, firm retains number
Skills-based routing with overflow between offices
One cloud platform across all offices with centralised management
CRM integration with LEAP, Actionstep, and other practice management tools
Use Cases

How Law Firms Use PCONNECT

Boutique firms with DID per solicitor and call recording for file notes
Mid-size practices with multi-office reception and intelligent overflow
Commercial firms using Teams Calling integrated with Microsoft 365
Litigation teams needing tamper-proof recording for evidence preservation
Conveyancing firms with eFAX for settlement documents
Firms with remote practitioners using softphone apps on mobile
Products

Recommended Solutions

UC XCEL or Teams Calling

Enterprise-grade calling with DID per practitioner, IVR, and multi-site routing.

Call Recording

Call Cabinet for compliance recording with legal hold, tamper-proof storage, and PII redaction.

CRM Integration

Screen pop with LEAP, Actionstep, or other practice management systems via Go Cara or Red Cactus.

eFAX

Receive court documents, contracts, and settlement papers as email PDFs.

Call Analytics

Track billable call time, missed calls by matter type, and receptionist performance.

Data Services

Reliable internet with failover for offices where downtime means missed deadlines.

Our Process

Getting Your Firm Connected

1

Assessment

We review your offices, current PBX, practice management tools, and compliance needs.

2

Design

Call flows designed for legal workflows — reception, DID routing, after-hours, and recording policy.

3

Migration

Number porting with zero downtime. Parallel running available during transition.

4

Support

Ongoing support for adds, moves, changes, and compliance questions.

FAQ

Frequently Asked Questions

Ready to Modernise Your Firm's Communications?

Contact us to discuss a solution built around legal workflows, compliance, and client experience.

Get in Touch1300 049 211