Do we need to install anything on staff devices?

No. Both platforms record at the network or platform level.

Can we record only some users?

Yes. Recording can be configured by user, queue, or policy.

How long are recordings kept?

You set the retention period. Both support custom policies from short-term to multi-year archiving.

Can we search recordings by what was said?

Yes. Both offer AI transcription and keyword search.

Is call recording legal in Australia?

Yes, provided you comply with state and territory laws on notification. Most business use cases require informing the caller that the call may be recorded.

Can recordings be used as evidence?

Yes. Both platforms provide tamper-evident storage and chain-of-custody features suitable for legal and regulatory use.

Call Recording — Dubber & Call Cabinet | Cloud Recording with AI | PCONNECT

Call Recording

Two cloud call recording platforms — Dubber and Call Cabinet. Both deliver cloud-native recording with AI transcription and search. Choose based on your platform and compliance needs.

Get in Touch 1300 049 211

Why Switch

Legacy Recording vs Cloud Recording with AI

See what changes when you move from no recording or manual compliance processes to cloud-native recording with AI-powered insights.

No Recording / Manual Compliance

No call recordings — disputes become he-said-she-said

Manual note-taking during calls with details missed or forgotten

No way to search past calls by topic, keyword, or customer

Compliance relies on staff following processes manually

Quality assurance limited to random call listening by supervisors

PCI card data spoken aloud and potentially written down by agents

Cloud Recording with AI

Every call recorded automatically in tamper-proof cloud storage

AI transcription creates searchable text from every conversation

Find any call instantly by keyword, phrase, or sentiment

Automated compliance monitoring flags policy breaches in real time

AI-powered quality management with scoring and coaching tools

Automatic PCI/PHI/PII redaction removes sensitive data from recordings

Platform One

Dubber

Cloud-native call recording and voice AI platform. Best for organisations that want recording with AI insights across BroadWorks, Webex, Teams, or carrier mobile.

Cloud-native recording with no on-site hardware

AI-powered transcription — searchable text from call audio

Keyword search — find calls by what was said

Sentiment analysis and AI-generated call summaries

Real-time notifications for flagged content

Retention policy controls and role-based access

Mobile call recording for Telstra mobile services

Platform Two

Call Cabinet

Compliance-focused recording with automatic redaction. Microsoft Teams certified. Best for healthcare, finance, legal — where data privacy is strict.

Automatic PCI DSS cardholder data redaction from audio and transcription

Automatic PHI and PII redaction

AES-256 encryption with rotating keys

AI-powered transcription and call analysis

Compliance risk detection — flag policy breaches

Microsoft Teams certified for voice, video, and screen recording

Tamper-proof storage for regulatory and legal hold requirements

Platform Comparison

Dubber vs Call Cabinet

Both platforms deliver cloud recording with AI. The right choice depends on your voice platform and compliance requirements.

Swipe to see all options →

Feature	Dubber	Call Cabinet
BroadWorks (UC XCEL)
Microsoft Teams
Teams Certified
Webex Calling
Telstra Mobile Recording
AI Transcription
Sentiment Analysis
AI Call Summaries
Automatic PCI Redaction
Automatic PHI/PII Redaction
Video & Screen Recording
Best For	General business, Webex, mobile	Regulated industries, Teams

Compliance

Industry Compliance Requirements

Call recording is often mandatory or strongly recommended in regulated industries. Both Dubber and Call Cabinet meet common compliance frameworks.

PCI DSS — secure handling of payment card information during calls

HIPAA — protection of health information in patient communications

Financial services — recording obligations for advice and transactions

Legal — evidence preservation and dispute resolution

Quality assurance — training, coaching, and performance review

Comparison

Which Should I Choose?

Dubber

Best for BroadWorks, Webex, Teams, Telstra mobile. AI transcription, sentiment analysis. General business use.

Call Cabinet

Best for Teams (certified), regulated industries. Automatic PCI/PHI/PII redaction. Healthcare, finance, legal.

FAQ

Frequently Asked Questions

Ready to Talk?

Get in Touch 1300 049 211