UC Eclipse
Calling, meetings, messaging, and contact centre — unified in one Australian-hosted platform. Everything your business needs, nothing it doesn't.
Calling
Cloud PBX, IVR, queues
Meetings
HD video, screen share, recording
Messaging
Persistent chat, file sharing
Contact Centre
Omnichannel, wallboards
UC
Eclipse
Platform Uptime
CRM Integrations
AU Data Sovereignty
Unified Platform
One Platform, Everything Included
Instead of stitching together separate tools for calling, video, messaging, and contact centre, UC Eclipse brings it all into a single application.
Voice
Full cloud PBX with auto attendants, hunt groups, queues, and call recording
Video
Built-in conferencing for up to 100 participants with screen sharing
Messaging
Team chat and file sharing alongside calling — one interface
Contact Centre
ACD, skills-based routing, wallboards, and supervisor tools built in
Who It Suits
Businesses wanting one platform for everything
Teams moving off legacy PBX to cloud
Organisations needing data residency
Industries with compliance requirements
Growing businesses that want to scale
Australian Hosted, Australian Supported
UC Eclipse runs on data centres located in Australia. Your call data, recordings, and communications stay here — no data leaving the country.
- All call processing and media handling occurs within Australian data centres
- Call recordings, voicemails, and transcriptions stored on Australian infrastructure
- No data transits through offshore servers or cloud regions
- Compliant with the Australian Privacy Act 1988 and APPs
- Supports Information Security Manual (ISM) controls for government agencies
One App for Everything
Desktop, mobile, and web — UC Eclipse gives your team a single interface for all communication. No more switching between four or five different apps.
- Desktop app for Windows, Mac, and Linux
- Award-winning mobile app with seamless device switching
- Web client for browser-based access anywhere
- Consistent experience across all devices
- Single sign-on with Azure AD and SAML 2.0
Built-In Contact Centre
UC Eclipse includes contact centre capabilities as part of the platform — no separate product to buy, integrate, or manage.
ACD with Skills-Based Routing
Distributes calls to the right agent every time based on skills, availability, and priority.
Real-Time Wallboards
Queue depth, wait times, and agent availability at a glance for supervisors.
Supervisor Tools
Silent monitor, whisper coach, and barge-in capabilities during live calls.
Omnichannel Support
Voice, video, chat, and email from a single interface — no switching apps.
Quality Management
Call scoring, recording playback, and agent evaluation workflows.
Agent Dashboards
Live and historical performance metrics for agents and supervisors.
60+ CRM & Business App Integrations
UC Eclipse connects to the tools your team already uses through UCC Connect, providing screen pops, click-to-call, and automatic call logging without switching between applications.
- REST API and webhook support for custom integrations
- ConnectWise, Autotask, and dozens more via pre-built connectors
Salesforce
Automatic call logging, screen pops, click-to-call from records
HubSpot
Inbound caller identification, deal association, activity tracking
Microsoft Dynamics
Contact matching, call notes, task creation
Zoho CRM
Two-way sync, call disposition codes, workflow triggers
Zendesk
Ticket creation from calls, customer history, callback scheduling
ServiceNow
Incident creation, contact lookup, call logging
Built for Regulated Industries
For regulated industries and government organisations, UC Eclipse provides a communications platform that keeps all data within Australian jurisdiction.
Privacy Act 1988
Compliant with Australian Privacy Principles (APPs)
ISM Controls
Supports Information Security Manual controls for government
Healthcare Ready
Suitable for medical, clinical, and telehealth environments
Legal Compliant
Call recording and retention for legal and regulatory needs
Financial Services
Audit trails and access logs retained on AU systems
NDB Scheme
Suitable for organisations under Notifiable Data Breaches
How We Deploy It
PCONNECT handles the design, configuration, and migration so your team experiences a smooth transition.
Discovery
We review your current environment, call flows, and requirements.
Design
Solution design covering call flows, user groups, and integrations.
Number Porting
We manage porting and staged cutover planning.
Training
User training and adoption support for your team.
Go-Live
Staged cutover with minimal disruption to daily operations.
Ongoing Support
Managed support and regular platform reviews.
Discovery
We review your current environment, call flows, and requirements.
Design
Solution design covering call flows, user groups, and integrations.
Number Porting
We manage porting and staged cutover planning.
Training
User training and adoption support for your team.
Go-Live
Staged cutover with minimal disruption to daily operations.
Ongoing Support
Managed support and regular platform reviews.
Key Benefits
Everything your business needs to communicate, unified in one Australian-hosted platform.
Platform Capabilities
Calling
Full cloud PBX with auto attendants, hunt groups, queues, call recording, and presence
Meetings
Built-in video conferencing for up to 100 participants with screen sharing and recording
Messaging
One-to-one and group messaging built in alongside calling — one app for everything
Contact Centre
ACD with skills-based routing, agent/supervisor roles, wallboards, and quality management
CRM Integrations
60+ integrations via UCC Connect — Salesforce, HubSpot, Zoho, Microsoft Dynamics
Softphone & Mobile
Desktop app for Windows, Mac, Linux. Award-winning mobile app with seamless device switching
Fragmented Tools vs UC Eclipse All-in-One
Stop juggling separate systems for every communication channel. UC Eclipse brings everything into one platform.
Fragmented Tools
UC Eclipse All-in-One
Frequently Asked Questions
Ready to Talk?
Contact PCONNECT and we will show you the platform and design the right configuration for your business.