Compare Contact Centres
Four options, one provider. Compare features, licensing, and platform compatibility to find the right contact centre for your team.
Four Solutions, One Provider
Every option includes PCONNECT carrier services, Australian support, and multi-carrier redundancy.
Feature Comparison
All options include PCONNECT carrier services, Australian support, and multi-carrier redundancy.
| Feature | XIMAOmnichannel | CC4TeamsTeams-Native | Roger365Queue-Based | IntegrationsEnterprise |
|---|---|---|---|---|
| Licensing Model | Per agent | Per agent | Per queue | Voice layer only |
| Works With | BroadWorks + Teams | Teams only | Teams only | NICE/Genesys/PCP |
| Voice | ||||
| Email Routing | ||||
| Webchat | ||||
| SMS | ||||
| AI Analytics | ||||
| Chatbot Automation | ||||
| Power BI Integration | ||||
| Skills-Based Routing | ||||
| Microsoft Certified | ||||
| Best For | BroadWorks + omni | Teams environments | Growing teams | Enterprise CCaaS |
Channel Coverage
See which channels each solution supports at a glance.
XIMA
OmnichannelCC4Teams
Teams-NativeRoger365
Queue-BasedIntegrations
EnterpriseHow to Choose
The right contact centre depends on your existing platform, team size, and channel requirements.
Included with Every Option
One Provider, All Options
PCONNECT manages all four contact centre solutions. Switch between them as your needs evolve — same provider, same support team.
Multi-Carrier Redundancy
Every option includes PCONNECT carrier services with automatic failover. A single carrier outage does not take you offline.
Australian Numbers
DIDs, 1300, and 1800 numbers are included with every option. Managed porting and provisioning by a local team.
Local Australian Support
All solutions are supported by PCONNECT's Australian team. No overseas support desks or time-zone issues.
Frequently Asked Questions
Not Sure Which Contact Centre?
Tell us about your team, channels, and current platform. We will recommend the right option.