Can we use our existing business phone number for SMS?

In many cases yes, depending on number type and carrier. We will confirm during setup.

Can customers reply to our messages?

Yes. Two-way SMS means customers can reply and your team responds through the same platform.

Does it integrate with our CRM?

Yes. API access is available for integration with common CRM and business applications.

What happens when a customer replies STOP?

Opt-out replies are automatically processed. The number is removed from future sends.

Is there a limit on how many messages we can send?

No hard limit. Pricing is based on volume tiers, and we can scale to meet your needs.

Can we send SMS internationally?

Yes. International SMS is supported to most countries, with pricing varying by destination.

SMS Gateway — Two-Way Business SMS | Notifications, Reminders & API | PCONNECT

SMS Gateway

Two-way SMS messaging for your business. Send notifications, reminders, and alerts — and let customers reply — all alongside your existing voice and data services.

Get in Touch 1300 049 211

Messaging

Two-Way Business SMS

Send messages and have real conversations. Customers reply, your team responds — from the same number. No personal mobile numbers needed.

Send and receive SMS from a dedicated business number

Customers reply directly — no app download required

Conversations managed centrally, not on personal phones

Message history and delivery tracking for every conversation

Developer

API & Integration

Connect SMS to your existing business systems for automated messaging workflows.

RESTful API for sending and receiving messages programmatically

Webhook delivery for inbound messages to your application

Integration with CRM, booking, and scheduling systems

Bulk send with personalisation using merge fields

Delivery receipts and status callbacks

Compliance

Compliance & Opt-Out

Built-in compliance features ensure your SMS communications meet Australian regulations.

Automatic STOP/opt-out handling as required by law

Sender identification on every message

Delivery records maintained for audit and dispute resolution

Do Not Contact list management

Consent tracking for marketing messages

Applications

Use Cases

Appointment Reminders

Automated reminders before scheduled appointments. Reduce no-shows.

Customer Notifications

Order confirmations, delivery updates, job status — keep customers informed.

Two-Way Conversations

Let customers reply. Manage conversations without giving out personal numbers.

Team Communications

Alerts, shift reminders, and operational updates to staff by SMS.

Campaigns & Outreach

Structured campaigns to opt-in lists with delivery tracking and reply handling.

Authentication

Two-factor authentication and one-time passwords delivered via SMS.

Why Switch

Personal Mobile SMS vs Business SMS Gateway

See what changes when you move from staff using personal phones to a centralised business SMS platform.

Personal Mobile SMS

Staff send business messages from personal mobile numbers

No central record of customer conversations

Customers reply to staff personal numbers — messages lost when staff leave

No automated reminders or notifications — everything sent manually

No opt-out handling or compliance tracking

No integration with CRM or business systems

Business SMS Gateway

All messages sent from a dedicated business number

Complete message history tracked centrally for every conversation

Customers reply to the business number — accessible to the whole team

Automated appointment reminders, notifications, and alerts via API

Built-in STOP/opt-out handling and compliance record keeping

API integration with CRM, booking, and scheduling systems

FAQ

Frequently Asked Questions

Ready to Talk?

SMS Gateway is available as an add-on to PCONNECT voice and data services.

Get in Touch 1300 049 211